FAQs

Diagnostic Health provides films/CDs to your physician as requested. If you need an additional copy, there may be a nominal charge. Please contact the sites respective medical records department for more information.

Diagnostic Health’s current policy is to maintain films and reports associated with your exam(s) for ten years (in most cases, this exceeds federal and state statute requirements).

We accept the following insurances:

• Medicare
• Blue Cross Blue Shield TX
• Aetna
• CIGNA
• UHC
• PHCS
• We participate in all known commercial and government plans and products
• Negotiations in progress at all times

Questions regarding claims can be handled by the Diagnostic Billing Office

Diagnostic Billing Office

Diagnostic Health will file your claim to your insurance company on your behalf. Once the insurance company processes the claim we will send you a statement for any patient amount due. If you have questions regarding your account or need assistance please contact our customer service department.

Hours of Operation

Monday – Friday, 8:00am – 6:00pm CST

Customer Service Number

Toll Free 866-685-5001 or 817-570-7300.

Pay Your Billing Online

Click here to pay your bill online.

Mail Payments to

Diagnostic Health Port Arthur
PO Box 23289
Hilton Head Island, SC 29925-3289

We will need your complete insurance information, including your insurance card, ID number, and group number. In addition, for workers’ compensations claims and automobile injuries, bring your claim number, the date of injury and the name and address of the claims adjustment company.

If an authorization is needed, Diagnostic Health (on behalf of your physician) obtains an authorization prior to your visit. Some sites, due to state statute or insurance constraints are not allowed to provide this service for physicians. Diagnostic Health encourages you to be familiar with your respective insurance plan.

If you do not have medical insurance and/or you are concerned about paying for your procedure, you can call the site you plan to visit for your exam. They can give you an estimate and inform you of payment options.

Yes

Some procedures will require a driver for your safety (i.e., if sedation or anesthetic are administered). You will be instructed if a driver is required during the appointment scheduling process.

With 24 hours’ advance notice, Diagnostic Health will be happy to recommend nearby accommodations for out-of-town patients.

Many of our centers offer extended hours, including early mornings, evenings and weekends. In many cases, we can schedule you the same day you call for an appointment. Our goal is to schedule your appointment at the most convenient time for you.

It’s necessary for you to arrive early in order to complete your paperwork and prepare for your exam.

Our radiologists will want to compare those studies to the new scan.

Wear comfortable, metal-free clothing (i.e., sweat pants, T-shirt, shorts, metal-free bra, etc.). It may be necessary to have you change into a gown or scrubs depending on the exam and the area being scanned. Secure lockers will be provided for your personal belongings.

There will be time for a qualified technologist to answer all of your questions before the exam begins. We also invite you to call your local center with any immediate questions or concerns.